What our clients say about us, means a lot. We pride ourselves on your kind words and even your constructive criticism. We hope you’ll take a second to send us some feedback so we can learn how to serve you better.
Publicis is one of the largest communications companies in the world. We use the services of QA Courier and have been doing so for over 20 years.
We consider QA to be our partner when it comes to courier and shipping needs. In our fast paced industry shipments are time sensitive and deadlines are critical. QA demonstrates they understand this implicitly with attention to detail and good communication.
QA Courier is large enough to handle our shipments across Canada, throughout the Untied States and Europe, yet nimble enough to deliver efficiently in the dense downtown traffic of Toronto. The quality of the service they provide enables me to rest assured that our needs as well as our client’s needs will be met.
I strongly recommend QA Courier because, quite simply, QA Courier delivers.
QA courier has provided Mail Services (Toronto, Waterloo, Montreal) with great service over a number of years. We have created great bonds and strong relationships with this team and we have worked well together. QA Courier understands our business and has provided us with exceptional service and have been very accommodating to our needs and requests.
Not only did they meet our very unique needs in terms of our complex chargeability, but with the benefit of software customization, with PremierShipping we are able to have a courier system that makes sense for us. QA has also been able to offer significantly better pricing and service than our previous suppliers provided. We have seen significant savings since bringing them on board.
All that being said, this is not what impresses me the most about QA. Where they truly divert from every company I have dealt with in my over 10 years in the Office Services/Facilities world, is their customer service, and their ability to come out better and stronger when a challenge arises. Every time we have had an issue they have thoroughly investigated the matter and put controls in place to prevent similar occurrences from taking place in the future.
Their 1:1 approach, the customization possibilities, their customer service and the cost savings are all reasons I would absolutely recommend QA.
PricewaterhouseCoopers (PwC) is one of the world’s pre-eminent professional services organizations. As professional advisors we help our clients solve complex business problems and aim to enhance their ability to build value, manage risk, and improve performance.
PwC chooses suppliers based on the absolute highest quality standards. QA Courier is a valued supplier that lives up to our expectations.
The most significant feature of our relationship with QA Courier is that they understand our business needs. They respond to our requirements with a strong sense of urgency and very high degree of competence and professionalism.
To our benefit, QA Courier utilizes the most current technologies in the management of their business. Using the Internet anywhere, we are empowered to easily get quotes, place orders, track shipments, and see real-time order status including proof of delivery.
I feel confident in recommending the services of QA Courier.
PremierShipping has improved efficiencies tremendously. Prior to PremierShipping we were using a vendor provided computer to ship out our packages so only one person was able to process our outgoing couriers. With PremierShipping having an online web-based platform we are able to process packages from any computer in our office saving a ton of time.
We also save a ton of time tracking our packages. Prior to PremierShipping we would need to look up our internal delivery forms in order to find the tracking number then go to the courier’s website then enter the tracking number. Now we just log on to PremierShipping look for the package we sent and click on the tracking number which takes us directly to the courier’s website and shows us its status, a huge time saver.
Before I use to receive invoices from our different courier companies which took time and money to process and pay, now I receive one invoice from QA and I’m done.
The switch to QA Courier and PremierShipping was very easy and proved to be a huge improvement. PremierShipping is far superior to the previous shipping system we had.
PremierShipping’s “Find The Best” feature is simple to use and allows us to rate/service shop instantly. This in turn allows us to save the firm money and provide enhanced internal customer service.
Some other features we enjoy are:
• Ability for all team members to login and use the system simultaneously
• All shipping information in one system, one invoice regardless of end carrier
• Simple one-stop order tracking for all orders, regardless of end carrier
• A dedicated QA CSR monitoring and reporting on exceptions for all deliveries
• Excellent account management rep and excellent customer service
Thanks QA for making our workflow so smooth!