CODE OF CONDUCT
There are three documents in place at QA Courier; The Code of Ethics & Business Conduct, the Office Code of Conduct, and the Broker Code of Conduct.
Ethical principles of business conduct and their practice help QA maintain good standing in the global community. This Code of Ethics and Business Conduct is written to ensure directors, officers and employees of QA understand the importance we place on ethical conduct and recognize that it forms an important part of who we are as individuals and as a company. Similarly, it helps our shareholders, customers, suppliers and competitors know what to expect from the Company. Finally, it is meant to help Employees recognize and deal with ethical dilemmas they may encounter.
Our office employees follow a code of conduct that promotes Teamwork, Courtesy & Responsiveness, and Professionalism.
Our drivers, bikers, and walkers also follow a very strict code of professional conduct that covers all aspects of their work. It contains over 40 points. Here is an excerpt:
DEALING WITH CUSTOMERS
Common courtesy is the rule, always be polite and never argue with or lie to a client.