Realistic and Real Contributions Everyday
Of course we recycle and use environmentally safe products. That’s a given in these days of enviro-conscious
workers. Our employees insist and ensure that we’re efficient and that we do our part to help save the planet.
We all have families and we all want our kids to have a safe and clean place to live today and in the future.
That’s why we do more…
We Use Less Paper
When QA Courier switched to an electronic dispatching system we immediately reduced our paper consumption by
over 2,000 hardcopy dispatch chits a day. That’s 500,000 pieces of paper a year. Obviously this was a great
first step, and it also saved ink and the power used by the energy-inefficient dot matrix printer that produced
Across the board we have leveraged technology to streamline our processes, making us much
better at what we do and significantly reducing the amount of waste we produce.
QA Courier also switched to a web-based order management system and we stopped using waybills in favour of a
Legal Manifest. The waybills were produced in quadruple. A driver that used to create 30 waybills a day now
uses only two manifests instead. The manifests are scanned and stored electronically and the hardcopy is then
recycled. This represents about 2,000 waybills a day times 4 sheets of paper, which amounts to an annual savings
of 2,000,000 sheets of paper.
Proof of Delivery (POD) for every order is now captured and stored electronically.
This POD information is instantly available to our clients by using our web-based order management system.
Billing We used to send a hardcopy invoice to all of our clients every week. First,
we cut the frequency of billing in half and now we bill twice a month. Then we asked clients to accept their
invoices by email or by downloading from our web site. This has resulted in saving (at least) another 2,000,000
sheets of paper per year.
Greeting Cards We used to send out greeting cards in
December to our clients. Now we send an e-card and we’ll donate the money we save to Tree Canada. Tree Canada
is a charitable organization that partners with local volunteers to improve our quality of life by planting and
caring for trees.
Central Repository QA Courier has an ISO 9001:2008 Quality
Management System. The manual, procedures and all of the forms are stored electronically in a Central Repository
that is accessible to all employees. We don’t keep hardcopies. We access softcopies from the repository and
whenever possible we use email as the medium for communication and distribution of forms and information. Our
email messages even contain a note asking the recipient to please consider the environment before they print
a hard copy.
We Use Less Energy
Bike Couriers & Walkers
In the city core, where congestion and pollution is the worst, we don’t use cars or trucks unless we absolutely
have no choice. We use bike couriers and walkers. These professional messengers make their way through the
city efficiently and effectively using no extra energy and causing no pollution or waste whatsoever.
Public Transit We have messengers that ride the public transit system. These people are
able to get from one end of the city to the other very quickly, especially when they ride the subway. They’re
able to avoid traffic and congestion and get to their destination much faster than they could in a car. They
use no extra energy and they cause no extra pollution or waste whatsoever (we’re reasonably certain that the
transit system would continue to run in their absence).
Scooters In 2008 we started
using scooters in the city. This expanded the typical area covered by bikes and walkers in place of cars and
managed to improve service at the same time. Scooters use a fraction of the fuel that cars use.
Our dispatchers are specifically trained to always send the most efficient vehicle available for pick-up
Tune It Up The vehicles we own are properly maintained for efficiency.
We make sure they’re properly tuned up and have good tires with correct air pressure.
Turn It Off
We ask our drivers not to needlessly idle their engines. We train our dispatchers and drivers to use the
most direct routes to get to their destinations. We constantly monitor traffic cameras and advise drivers to
avoid areas where they will get into traffic congestion.
We make it a habit to shut down everything
at the end of the workday. We encourage our office staff to shut off equipment in the evenings and on weekends.
It All Adds Up
These are all little steps that we have taken that help
save the planet. Together these little steps add up to a contribution that we feel pretty good about.
Next year we’ll do even more!