1.
Protection of Customer Information |
We understand the importance of privacy to our customers and
visitors to our Web site. For many years, our policy has been to treat what
we learn about our customers as confidential. For example, we will not give
or sell confidential or personal information about our customer to any third
party not affiliated with their transaction, except as required by law or as
necessary to provide QA Courier services to the customer. |
We collect and store information about every package we handle
so that we can efficiently provide the package delivery services demanded by
our customers. We use information about our customers, their packages, and
their shipping activity to provide or enhance the services we make available
to our customers, communicate with our customers about additional services
they may find of value, satisfy our legitimate business interests (including
performing trend analysis and market studies), set prices, establish credit,
fulfill a Contract of Carriage or Service Agreement, accomplish the billing
function, and comply with government regulations. |
As we collect and use information about our customers, we may
contract with vendors to assist us in processing that information. These
vendors are required to maintain the confidentiality of the information and
are restricted from using the information for any purpose other than helping
to provide QA Courier services to our customers. |
Some of the information collected by QA Courier is personal data
or data which relates to an identifiable person. Examples of personal data
are names, addresses, e-mail addresses, credit card numbers and telephone
numbers. We never sell information to third parties that could be used to
specifically identify an individual customer or group of customers. Anonymous
data, with all names, addresses and other personally identifiable information
removed, is sometimes shared with third parties. Finally, we will provide
personal data to government agencies as required by law or regulation. |
In addition to the uses of the information described in the
paragraphs above, we collect telephone numbers and e-mail addresses in the
event that we have to contact the shipper, or the shipment recipient or
addressee, to resolve a question or provide shipment status information. |
2. Shipment Information |
Information, including personal information (name, address and
phone number), provided as part of a shipping transaction represents a record
of that business transaction and cannot be altered after the transaction is
complete. Although we make reasonable efforts to limit access to our
facilities and vehicles to authorized personnel, we are not responsible for
maintaining the confidentiality of information that is printed and placed in
plain view on a package or letter. |
3. Links to Other Sites |
QA Courier provides links to external sites as a convenience to
the user. The inclusion of any link does not imply QA Courier endorsement of
the external site company, its web site, or the products and services it
promotes and sells. QA Courier is not responsible for the privacy practices
or the content of such Web sites. |
4. Security and Integrity of Information |
We treat our data as assets that must be protected against loss
and unauthorized access. We employ information security techniques to
appropriately protect confidential information from unauthorized access by
users inside and outside the company. |
Access to customer information is limited to those employees who
have a legitimate business need for that information. |
The QA Courier Internet site is currently located in Canada. The
QA Courier Internet site, and their supporting systems, employs generally
accepted information security techniques such as firewalls, and access
control procedures to appropriately protect confidential information from
unauthorized access. |
5. Retention of Customer Information |
We retain information about customers as necessary for business
purposes and as required by government regulation. For example, we retain
information about packages, including names and addresses, so that we can
provide proof of delivery information and to process claim requests. We
carefully dispose of records and delete information when retention periods
expire. |
6. Customers are Responsible for Protecting Information on Their
Premises |
Some information about QA Courier customers and their packages
is stored in shipping systems located on customer premises. Customers
concerned about the security of their information in these systems should
secure it by activating passwords and using physical access controls. When
these systems (hardware or software) are provided by QA Courier, we provide
tools to facilitate customer efforts to safeguard their information. |
7. The QA Courier Web Site at www.qacourier.com |
The following paragraphs describe our commitment to the
protection of personal information as it applies to the QA Courier Web site
at www.qacourier.com. |
What Information We Collect And How We Will Use It Users can
visit all areas of the QA Courier Web site without revealing who they are or
providing any information about themselves. However, to log into our shipping
system requires that users identify themselves with Account Number, User
Name, and Password. |
The QA Courier shipping system also includes an Address Book
that allows users to enter the names and addresses of the people to whom they
frequently ship packages or letters. Use of the Address Book is optional. It
is provided as a convenience so that users will not have to re-enter
frequently used address information. The address information provided is
stored in a secure manner on QA Courier systems. While it is stored in the
Address Book, we will carefully protect the confidentiality of this information.
It will not be used for any purpose other than the original intent (i.e.
speeding up user shipping activities). |
IP Addresses |
The QA Courier Web site may collect IP addresses for system
administration, security, and statistical analysis purposes. An IP address is
a number that is automatically assigned to a computer whenever it is
connected to the Internet. We may log these addresses and analyze them to
understand where requests originate so that we can provide the most efficient
service, enhance security, ensure appropriate usage and produce traffic
volume statistics. |
Cookies |
Cookies are small text files that a Web site can send to a
user’s browser for storage on the hard drive. Cookies can make use of the Web
easier by saving and administering status, application, preferences and other
user information. Most browsers are initially set to accept cookies but users
can change the setting to refuse cookies or to be alerted when cookies are
being sent. For instructions on how to change cookie settings, look in the
Help menu on your Internet browser. |
We may use cookies (1) to keep track of customer status,
business information and preferences related to users of the QA Courier
shipping system, (2) to administer Web site preferences and other information
provided by users visiting www.qacourier.com, and (3) to understand visitor
usage, on an anonymous basis, of www.qacourier.com. |
Other than cookies used in connection with registered users of
the QA Courier shipping system, cookies used in connection with
www.qacourier.com do not collect any information that would allow QA Courier
to identify an individual. |
QA Courier shipping system cookies are placed every time a user
logs in and are available for that session only. Cookies used to transfer
information from one www.qacourier.com application to another are available
only in the session of that transfer. Anonymous cookies are stored
indefinitely on users’ hard drives. Although refusal of cookies will not
interfere with the ability to interact with www.qacourier.com, users will
need to accept cookies in order to log-in and use the QA Courier shipping
system and in order to use certain functionality provided at
www.qacourier.com. |
Expiration of Data |
Personal information provided within the QA Courier shipping
system will be deleted if the user does not access the system for 14 months. |
8. Assent |
Your continued use of this site signifies your assent to the QA
Courier Privacy Policy. We reserve the right, at our discretion, to modify,
add, or remove portions of this policy at any time. Please check this page
periodically for changes. |
9. Contacting QA Courier |
If you have questions about this privacy statement, the
practices of this site, or your experience on the QA Courier web site, you
can contact This e-mail address is being protected from spambots. You
need JavaScript enabled to view it . |
Comments, suggestions or materials sent or transmitted to QA
Courier shall be deemed to be nonconfidential. QA Courier shall have no
obligation of any kind with respect to such comments, suggestions or
materials and shall be free to use and distribute them to others without
limitation, including, but not limited to developing and marketing products
incorporating them. |